Delivery

We are located in Bideford, North Devon and all products are available to collect from our showroom.

We can also provide a delivery service across the UK so simply call to arrange delivery on 01237 420904.

 

Stove Delivery Charges

All stock items being shipped to mainland England, Wales and industrial Scotland will be delivered within three to five working days of the purchase, providing the correct delivery and contact details have been entered. If you have a preferred day of delivery (Monday to Friday) please let us know and we will do our very best to accommodate this for you but it is not guaranteed. -

The standard delivery fee is between £45 and £75 and covers delivery of a stove  to the majority of UK mainland postcodes. Please call us on 01237 420904 for a quote and to book your delivery.  

 

IMPORTANT DELIVERY INFORMATION 

Any stove ordered from The Fire Engine will arrive on a pallet and, depending on the order, can weigh more than 200kg. Deliveries of this nature are very different to standard courier deliveries.

On this page we will try and outline as much information about the delivery procedure as we can but if you need any more information, please call our office on 01237 420904.

When will my stove arrive?

We use a third party courier for all of our deliveries as we deliver nationally. When you place an order from The Fire Engine, we book in the delivery with our courier and then e-mail you the date on which the delivery has been booked to take place. This is usually within 3-5 working days. If you have a specific delivery day in mind (within the 3-5 day estimate) that is best for you, please let us know on booking and we will do our best to accommodate this.

Where will the driver leave my stove?

The delivery is a door step/kerbside delivery and the driver is not required to take the goods into the property for insurance reasons. Drivers however do their best to assist you as best as possible. Steps, gravel driveways and narrow gates can prevent the driver leaving the goods in the desired place and in some cases, prevent a delivery altogether.

What happens in case of a delay?

Should there be any delays with a delivery, we aim to let any affected customers know ASAP after we are notified by the couriers. In the rare occurrence of a delay, we are not responsible for any loss of earnings if someone has stayed at home to wait for an item to arrive. We never recommend booking a fitter for the day of delivery; we are not responsible for the installer's time/fee if the stove does not arrive on the advised date. We would usually advise ordering your stove in advance of your installation date by at least 2-3 working days to avoid any issues should a delay occur. Should your delivery be delayed, we are not obliged to refund the delivery charge.

Do I need to be at home?

All deliveries are made from Monday to Friday, with the usual delivery times being between 8am and 6pm. We do not receive estimated times of deliveries from the couriers, so someone would need to be available all day on the day of delivery. If someone cannot be available on the day of the delivery and if we have your authorisation, a delivery can be left at your property in a ‘safe place’ stated by you. These instructions are usually followed without any problem. However, please be aware that taking delivery of a pallet while you are not at home is done at your own risk. We cannot be held liable if the depot does not put the pallet exactly where you want it.